[FIXED] FFXIV Error 2002: Cannot connect to Lobby Server

Final Fantasy XIV is a very popular MMORPG developed by Square Enix. The game has stood the test of time and has one of the largest player bases today. With recent DLC expansions, the game has retained older players and is also attracting newer ones. It’s safe to say that the 14th entry in the Final Fantasy franchise has been massively successful.

Today, we’ll be looking into an error that is commonly faced by the players in the game. More specifically, players are facing the ‘Error 2002 which reads as follows:

The lobby server connection has encountered an error.


This annoying error prevents players from joining the game lobby and leaves them unable to play. The cause of the error is the game being unable to connect to the game servers. The reasons: firewalls, anti-virus, Internet settings, server maintenance, etc.

How to Fix FFXIV ‘Final Fantasy XIV’ Lobby Server Connection Error 2002

For solving the Error 2002, we have compiled below some of the best fixes based on player feedback:

  1. Let FFXIV Bypass Firewall
  2. Let FFXIV Bypass Anti-Virus Security
  3. Uninstall WTFast
  4. Enable DMZ (For Console)

Before moving to the above fixes, make sure to

  • Restart your internet router
  • Connect using Ethernet cable

Yes, in some cases, the solution is as simple as that. Now let’s move to our detailed stuff.

1) Let FFXIV Bypass Firewall

The Error 2002 is a server connection error. It could mean that the game’s connection request may be being blocked by a firewall. The firewall can either be the Windows firewall or the router firewall. Having the game bypass these firewalls can help resolve the issue. We have provided the steps to change the firewall settings for Final Fantasy XIV on both the PC and the router below.

I. PC Firewall Settings

Step 1: Open the search bar using the Windows+S shortcut. Type in “Firewall” and search for Windows Defender Firewall. Click to open it.

Step 2: In the left menu, select the Allow an app or feature through Windows Defender Firewall option. Check if Final Fantasy XIV is in the displayed list of apps. If not, follow the next step.

Allow FFXIV through Windows Defender Firewall

Step 3: Click the Change Settings option. Then, select the Allow another app… option. Browse to the installation directory of Final Fantasy XIV and add its main executable file.

Step 4: Check both the Private and Public fields. Click OK to save all settings.

FFXIV Error 2002 Fix: PC firewall settings

II. Router Firewall Settings

Step 1: Access your router settings by entering the default gateway IP in your web browser address bar.

Note: If you don’t know the default gateway address, open the Command Prompt and type in the command “ipconfig /all”. Press Enter. You’ll see a list of different settings and IP addresses. Take note of the Default Gateway field.

Let FFXIV bypass firewall using router firewall settings

Step 2: Enter your router credentials (username and password). You can find these written on your router. You can also contact your ISP if these details are not readily available.

Step 3: Look for the Firewall option in the settings menu. Turn off the ‘Firewall’ option and save changes.

Step 4: Restart your router or PC as required.

2) Let FFXIV Bypass Anti-Virus Security

If you have third-party anti-virus software installed, chances are that it may be the one responsible for the error. The anti-virus software can mistake game files for malicious files. Make sure that Final Fantasy XIV is allowed through the anti-virus security. You can check this by configuring your anti-virus security settings.

An alternative is to uninstall the anti-virus completely. Although not recommended, it may help solve the Error 2002.

3) Uninstall WTFast

WTFast is third-party software that is responsible for enhancing the online experience. In the case of FFXIV, it may be the opposite and can worsen the experience.

Several players have reported fixing the error by uninstalling this software. If you are using this software and experiencing the Error 2002 at the same time, try uninstalling it. Hopefully, this will fix the issue as it has for many others.

4) Enable DMZ (For Console)

DMZ is used for giving full access to the internet to a device. It is also used to establish connections that may not be possible normally. Although a bit unsafe, console players can have their Error 2002 issue resolved using the DMZ settings. Follow the steps below to enable DMZ for your console:

Step 1: Assign a static IP address to your console.

Note: For more on how to assign a static IP address: PS4 & Xbox One.

Step 2: Open your router settings by entering the default gateway address in the browser address bar. Log in the router.

Step 3: Locate the DMZ option in the settings menu and enable it. In the host address field, enter the static IP address you assigned to your console. Save the changes and restart your router.

Do note that the Final Fantasy XIV servers undergo maintenance regularly. So, the problem may not be originating from the player’s end. You can follow Square Enix on their social media to get updates regarding server maintenance. It is usually a good idea to wait a day or two until the game servers are back up again.

For any queries and suggestions, comment down below.


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