Xbox One X Black Screen Issues reported, What should you do?

Purchase an Xbox One X for less than $350

Many gamers have reported suffering from Xbox One X black screen issues. The problem is not specific to a certain title but affects all games.

Microsoft has officially launched their long-awaited Xbox One X. Touted as “the world’s most powerful console ever,” the new device brings true 4K gaming to the masses and is already very popular among gamers.

However, not all of the users are having a smooth experience on the new console. For many gamers, One X is plagued by black screen issues. Here’s how one Reddit user Dimensional_Polygon described this issue:

Picked up my Project Scorpio edition tonight from Best Buy, got it all set up, and started checking out Assassin’s Creed Origins with the upped visuals.

About 20 minutes in, my console just goes dark. No picture and the Xbox logo was off. I thought it was just a software glitch that caused the console to crash but nope. It does not turn on at all. I’ve switched it to different plugs that I know work but nothing.

Another user scarymonkey wrote:

Hey man, the exact same thing just happened to me.

I was able to set up the system no problem. I start Titanfall 2, no problem. After about 45 minutes of playing, my screen goes black and the system turns off. I press the Xbox logo, nothing. Unplug, then replug, nothing. Press the Xbox logo again on console for 10 seconds, nothing. I swap out the one x with my old one s, but keep the same cords, my one s powers up no problem.

…My One X is dead.

READ ALSO: Xbox One X vs PS4 Pro: Specs, Graphics, Price and More

Xbox One X black screen issues

Apparently, this issue is prevalent for the Xbox One X Project Scorpio Edition. Gamers said they tried basic troubleshooting steps such as power cycling the device or ejecting the disc, but to no avail.

It’s very unlikely that this error is caused by faulty hardware considering Microsoft spent numerous hours of research into this console. The problem may be related to the software of the device or triggered by compatibility issues. But the real question right now is, what could you do to fix Xbox One X black screen errors?

Well, for the time being, there are two solutions to fix this problem. The quickest way is to take your One X to the store and exchange for a new one — though there is no guarantee that the new console won’t be plagued by black screen issues. If that doesn’t work then just contact Microsoft support and ask for a replacement.

The Redmond is yet to comment on the situation. Meanwhile, if you are facing black screen issues on your Xbox One X, please share more about your experience with us in the comments section below.

  • BrianK

    erm no issue at all with this – been running my console since Tuesday, fake news?

    • Dynamo10

      Great logic. Because your particular console is working fine, it means the news of this must be fake and no one else is having this problem at all.

      • BrianK

        read it again….many are reporting…no actual facts no real proof, do you believe everything on the internet you read. Also I know a large percentage of people that have bought the X, in the xbox community I’m in not one has been reported. they have sold over 1 million on first day so I’m certain there will be a few. but its really not news worthy. I don’t remember anything was said about the ps4 pro I have also

  • Greg D. Clark

    Same thing happened to me yesterday. Was playing forza 7 for about 4 hours and it just shut off. Tried feeling the console and it was very warm. Contacted Amazon and they sent out another console coming tomorrow. I truly hope it was just a faulty console.

  • Waqas Khan

    mine goes black and then i have to restart it to work. Should i get a replacement.

  • Gregor

    I also have a problem with the black screen. Helps to turn off the power.

  • RelapseJunkie

    Mine too keeps turning off. 5 times now over the course of 4 days. always when I go to load any game 1 in 10 times. Its scorpio edition. getting replacement but don’t know if I should get scorpio or normal. worried its effecting first batch that where scorpio ://

  • Charlie Silva

    black screen here as well , was playing assassins creed which looks great, was downloading halo 5 / and Gears of war 4 from store and started going black . Rebooted , pixilating logo screen , then black. have sent in for replacement from, Amazon , if it happens again , refund time and wait, truly annoying for the money.

  • Shi’a at

    Sometimes I get a balck screen in between loading screens when starting a game. Maybe it just feels long but between the developers name/log and the main menu page it will go black for 10 seconds and then go to the main game page. Idk